Order
Once you have placed your order, you will receive an order confirmation to the email account that you stated in the order. As soon as your order is approved by the factory you will receive a further email providing an estimated delivery date. As soon as your order is about to leave us in Denmark we will send you an update with a specific delivery date.
Business orders
Are you a business that wants to order from Flokk? Please, contact our customer service and they will guide you and send you a quote.
Prices and payment.
All prices are in DKK including VAT. You can pay with Visa and Mastercard. When you place your order, the amount will be reserved at your account and we will withdraw the amount when your order is leaving our warehouse in Copenhagen.
Delivery
All orders are built to order, and delivered at your home or can be designated to a pick up point of your choice, 2 to 3 weeks after ordering. To make it easy for you, all our products are delivered free of charge. Our delivery covers all of Denmark apart from Færøerne and Grønland. All orders are carried by GLS and their Private Delivery Flex Service. Delivery times are between 07:00- 17:00. GLS will update you with more specific delivery information when the parcel is on its way. If your order is delayed, you will be contacted by customer service.
Cancel order
If you want to cancel your order, please contact our customer service on email info-dk@flokk.com or phone 99 50 55 00 as soon as possible. If you already have received your order, you have 14 days of return rights. We would appreciate that you contact our customer service before returning any products so that we can provide you with a return label.
Returns
All return orders must be dispatched to us as soon as possible and at the latest 14 days after you notified us about the cancellation. Our customer service will send you a pdf with a shipping return label that you paste on the box and deliver to a GLS parcel shop. When returning you parcel, place the delivery note inside the package so that we can track your order when it arrives at our warehouse. The cost for the return is DKK 300 per chair.
Refunds
When we receive your product, we will check the product and after that we will refund the amount excl the return cost (DKK 300 per chair). Payment will be refunded at the latest 14 days from the day we received the return. The amount will be credited to the account you payed with.